Delete your Kolinn account

Deleting your account will permanently remove access to it. Active service requests should be completed, cancelled, or otherwise resolved before deletion. Deletion does not automatically reverse completed payments or resolve an existing payment or service dispute.

You can request deletion in either of the following ways:

1. Open the User Feedback feature in the Kolinn app and state clearly that you want your Kolinn account deleted.
2. Email systems@orbideft.com with the subject Kolinn Account Deletion Request.

Include the phone number used to sign in to the affected Kolinn account, including its country code. You may also state whether the account is a client or service-provider account and identify any specific information covered by your request.

Orbideft may request reasonable additional information to confirm that you control the affected account. Do not send your password, PIN, full card number, card security code, or online-banking credentials.

After the request is verified and processed, account access and personal information that is no longer required for another lawful purpose will be deleted or de-identified.

Completed service records, chat records, and payment or subscription records may be retained for up to six months where reasonably needed for dispute handling, fraud prevention, safety, reconciliation, or operational recordkeeping. Certain records may be retained longer when required by applicable law, a valid legal obligation, an unresolved dispute, or the protection of legal rights. Residual information in backups may remain temporarily until routine backup cycles securely overwrite it.

Orbideft (Private) Limited
10.04 West Wing, Pioneer House Building
8th Avenue, Bulawayo, Zimbabwe
Email: systems@orbideft.com